Delivery:
Can I get free shipping from New Balance?: Yes, standard UK delivery is free when you spend over £50. You can choose to have your order delivered to your home or to a nearby UPS Access Point, and it will arrive in 2-3 working days.
Returns:
How do I return my New Balance order?: New Balance offers free returns within 30 days. You’ll find a pre-paid UPS label enclosed in your order, so simply pack up your unworn items in the original packaging and drop your parcel at your nearest UPS Access Point, or schedule a collection with UPS to collect it from your home. Your refund will be processed within 5-10 days.
Other Questions:
Will I receive a New Balance discount code if I sign up for the email?: Yes, when you sign up for the New Balance email newsletter you’ll get 15% off your first order. After you’ve signed up you’ll receive a confirmation email which contains the New Balance voucher code which you can enter at the checkout.
Student Discount:
Can I use the New Balance student discount more than once?: Students, you are so lucky to get 20% off full price items any time at New Balance so it’s understandable you’ll be doing this quite a lot! When you sign up to get your student discount code, you’ll be given a unique code that expires soon and you won’t be able to use it again. Next time you need your discount, just go through the same process of claiming your code and you’ll get a new unique one to use each time. All you need is your student email address.